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What do I do if my Funtico game freezes, crashes, or doesn’t load?

Experiencing issues with Funtico games freezing, crashing, or not loading? Don’t worry! Follow the troubleshooting steps below to get back in the game.

For Mobile Users:

  1. Update Your Operating System:
    Ensure your device is running the latest version of Android or iOS. Updates often include bug fixes and performance improvements that can resolve these issues.

  2. Free Up Memory:
    Close any unnecessary background apps. Running too many applications simultaneously can slow down your device and cause game crashes.

  3. Clear Storage:
    Delete unneeded files and apps. Lack of storage can affect game performance and loading times.

  4. Restart Your Device:
    Sometimes, a simple restart is all it takes to fix minor software glitches and refresh system performance.

For Online Games:

  1. Restart Your Router:
    Refresh your internet connection by turning your router off, waiting 10 seconds, and then turning it back on.

  2. Optimize Router Placement:
    Ensure your router is placed in a central location in your home for a stronger and more stable Wi-Fi signal.

  3. Check Router Settings:
    Confirm that the necessary ports required for online gaming are open. Refer to your router’s manual or your internet service provider (ISP) for guidance.

  4. Contact Your ISP:
    If connection issues persist, your ISP might be experiencing outages or bandwidth issues. Contact them for further support.

  5. Use a Wi-Fi Connection:
    For a smoother gaming experience, connect to a Wi-Fi network instead of using mobile data.

Still Having Trouble?

If you’ve tried all the above steps and the problem continues, please contact our support team at support@funtico.com. We’re here to help and will work with you to resolve the issue as quickly as possible.

Happy gaming with Funtico!